Terms of Service

1. Agreement

By creating an account or using Nexus Telemetry™ Fleet ("the Service"), you agree to these Terms. They are a legal agreement between you (and the organisation you act for) and Liquidbinary Ltd, registered in Scotland (company number SC370778). If you do not agree, do not use the Service.

2. The Service, and early access

The Service is managed fleet telemetry for Starlink terminals: your enrolled devices report performance data to a managed server, and your team views and manages the fleet through dashboards we host.

Early access programme: the Service is currently in early access, ahead of general availability. During early access:

• the Service is provided free of charge, "as is" and "as available": features may change, and interruptions may occur;
• we operate nightly encrypted backups and take care with your data, but we do not yet offer an availability or durability commitment;
• we may limit fleet sizes or feature access, and either of us may end participation at any time;
• you can export your data, and on leaving, your organisation's data is erased as described in the Privacy Policy;
• feedback you give us may be used to improve the product, with no obligation or attribution.

3. Your account and organisation

• Accounts must be opened in the true name of the organisation the account holder acts for, by someone authorised to act for it. Misrepresenting your identity, organisation, or affiliation is a material breach and grounds for immediate account closure, whenever discovered.
• The subdomain you choose must identify your own organisation. You may not use a name that belongs to another organisation, a trade mark you do not hold, or a name chosen to suggest an affiliation you do not have. We may change, reclaim or reserve a subdomain that breaches this, a trade mark holder may ask us to review a name, and misuse is grounds for account closure.
• Provide accurate information and keep your credentials to yourself; you are responsible for activity under your account.
• An organisation owner is responsible for their operators' use of the Service and for having the authority to enrol the devices they enrol.
• If your terminals are used by others (crew, guests, tenants), informing them about the monitoring your organisation operates is your responsibility.

4. Acceptable use

You may not:

• enrol devices you do not own or control, or access another organisation's data;
• use the Service to break the law, or to interfere with or circumvent Starlink's terms of service;
• probe, overload, or interfere with the Service's operation or other customers' use of it;
• access the Service to benchmark, evaluate, or gather intelligence for a product or service that competes with it, or on behalf of anyone doing so, without our written consent;
• resell the Service without a written agreement with us;
• reverse engineer the Service or the software we provide, except where the law grants that right regardless of this term.

5. Your software licence

We grant you a non-exclusive, non-transferable licence to install and run the collector software on devices you enrol, for the purpose of using the Service, for as long as you use it. The software and the Service remain our intellectual property. Map data is © OpenStreetMap contributors.

6. Your data

Your telemetry belongs to your organisation. We process it only to provide the Service, as described in the Privacy Policy, which is part of these Terms.

7. Suspension and termination

We may suspend or terminate access for breach of these Terms, or where required to protect the Service or comply with law. You may stop using the Service and cancel your organisation at any time. On cancellation, data handling follows the Privacy Policy; export your data first if you want a copy.

8. Liability

Nothing in these Terms excludes liability that cannot be excluded under the law of Scotland (including for death or personal injury caused by negligence, or fraud). Subject to that: the Service is provided without warranties beyond those stated; we are not liable for indirect or consequential loss, loss of profit, or loss of data beyond our backup obligations described here; and our total liability in any 12-month period is limited to the greater of the fees you paid us in that period and £100. You accept that a beta service is not a substitute for safety-critical monitoring.

9. Changes to these Terms

We may update these Terms; for material changes we will email your account address before they take effect. Continuing to use the Service after that is acceptance.

10. Law and disputes

These Terms are governed by the law of Scotland, and the Scottish courts have exclusive jurisdiction, without prejudice to any mandatory consumer protections of your place of residence.

11. Contact

Liquidbinary Ltd · Scotland, company SC370778 · [email protected]